Job Title: Payroll Data Analyst
Location: Tampa, FL (Hybrid)
Duration: 5+ Months (Possible extension/Conversion)
Summary:
- Client’s Global Payroll Services team currently has an opportunity for an analyst within our Payroll/Cross-Border Tax team.
- The candidate must have strong organizational skills and an excellent team mentality.
- The ideal candidate should have experience with one or all of the following: global cross-border administration and/or taxation issues, Service Now, and advanced spreadsheet application knowledge.
- The ideal candidate will apply specialty area knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues, and formulates recommendations on policies, procedures, or practices.
- Candidates must be highly analytical with demonstrated experience in critical thinking, problem-solving, and evaluating business processes and data.
- This position requires a strong understanding of NAM payroll processing including federal and state regulations.
Basic Functions:
- Respond to CBET requests that are submitted through the Service Now ticketing system. This includes ongoing monitoring from case creation to case closure and ensuring the information in the case is complete and the appropriate documentation has been provided
- Answer CBET inquiries via a shared mailbox
- Provide verbal and written feedback to questions from vendors, employees, and global partners
- Perform validation checks on employee data and update as necessary
- Analyze data and metrics in Excel using pivot tables, VLOOKUP, and other advanced features
- Manage critical and time-sensitive issues to ensure program compliance
- Performs more complex tasks in support of the team manager and area projects as assigned
- Participate in project work as needed including NYS trailing liabilities related to supplemental compensation project for YE 2024/Year Start 2025 to include:
- Population review/identification
- Coordination, review, and WD records update for split tax allocations related to NYS travelers
- Interpret, analyze, and apply statutory rules, compliance regulations, and corporate policy to ensure pay is accurate.
- Understand and analyze complex payroll calculations and execute solutions that meet statutory regulations.
Must Haves:
- Must be analytical with demonstrated experience in critical thinking, problem-solving, and evaluating business processes and data.
- Must have advanced spreadsheet application knowledge.
- Must have strong customer service experience
Qualifications/Skills:
- 4-year college degree
- 2-3 years relevant experience
- Excellent written and verbal communication skills
- Experience with Service Now functionality preferred
- Prioritizes work in alignment with organizational and departmental goals.
- Has the ability to operate with a limited level of direct supervision
- Ability to operate in a team environment, working efficiently in a multi-office/time zone/cross-cultural environment
- Proficient user of MS Office products (Word, Excel, Outlook, etc.) required
EEO
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
